Terms and Conditions

Acceptance of Terms
By accessing or using the services provided by SMM Software Ltd, you agree to comply with and be bound by these Terms and Conditions. If you do not accept these terms, please refrain from using our services.

Services Offered
SMM Software Ltd provides various services, including but not limited to Software Solutions, Digital Marketing, Web Development, Creative Solutions, and other related services (referred to as “Services”).

Payment
Clients agree to pay the agreed fees for the Services as outlined in the proposal or agreement provided by SMM Software Ltd. Payments must be made according to the specified schedule. Late payments may result in the suspension or termination of services.

Refund Policy

Eligibility
Refunds may be provided under the following conditions:

• Service Non-Delivery: If SMM Software Ltd is unable to deliver the agreed-upon services for any reason.

Refund Policy for Delayed Client Resources Provision

SMM Software strives to ensure timely project execution and effective collaboration. To maintain the smooth progression of our services, clients must provide all required resources within the stipulated timeframe to complete the project.

Below is our policy regarding delayed resource provision:

• Client Resource Provision Deadline: The Client must provide all necessary resources for development within 3 days of signing the project agreement. As per the proposal, if the Client agrees to/wants the Client to provide the project resources, the Client is responsible for providing them for their project. This timeline is crucial for maintaining the project’s schedule. If the Client can’t provide the resources, the Client must inform the Company in writing within this 3-day timeframe, or the Client can take resources paid support from the Company.
• Failure to Provide Resources: If the required resources are not provided within the 3 days, a revised proposal will be issued to reflect any necessary adjustments to the project scope, timeline, and requirements.
• Non-Refundable Advance Payment: If the client has made an advance payment for their project, please note that it is non-refundable. This payment covers the initial allocation of resources and preparation for the project. It is not subject to refund, even if the client fails to provide the required resources within the specified timeframe.
• Additional Charges:
  • In the event of delayed resource provision, additional charges will be applied based on the type and scope of the project.
  • These charges are necessary to cover the impact of the delay on our operational resources, including staff reassignments and project schedule alterations.
  • The additional charges will be calculated depending on the project’s nature and the delay’s extent.
• Impact on Company Operations:
  • Upon signing the Project Agreement, we assign a Key Account Manager (KAM) to oversee the project and allocate a dedicated slot for the employee who will execute the work.
  • Delays in receiving the required resources impact our internal planning, affecting resource allocation and scheduling.
  • This disruption can lead to inefficiencies and increased operational costs, which necessitate the application of additional charges.
• Invoicing of Additional Charges:
  • Any additional charges resulting from delayed resource provision will be included in the revised proposal and added to the final project invoice.
  • A detailed breakdown of these charges will be provided to ensure complete transparency.

We appreciate your understanding of the need to provide timely resources. We are committed to delivering high-quality service within the agreed-upon timelines, and I appreciate your cooperation.

Refund Requests
Refund requests must be made in writing and submitted to contact@smmsoftware.com.bd within 7 days after the completion of the service. The request should include the following details:

• Client name and contact information
• Service details
• Reason for the refund request
• Supporting documentation, if any

Refund Process
Once a request is received, SMM Software Ltd will review it within 3 business days. Additional information may be requested if needed. Approved refunds will be processed within 3 business days using the original payment method.

Non-Refundable Services
Certain services are non-refundable, including consultation fees, assessment fees, software licensing fees, and any third-party costs incurred by SMM Software Ltd on behalf of the client.

Client Responsibilities
Clients must provide all necessary information, approvals, and access required for the successful completion of the Services. Delays caused by the client may result in project timeline adjustments.

Intellectual Property
Once full payment is made, clients retain ownership of the final deliverables. SMM Software Ltd reserves the right to use the completed projects for its promotional purposes.

Confidentiality
Both parties agree to keep all confidential information obtained during the course of the engagement private. Any breach of confidentiality may lead to the termination of the agreement.

Termination
Either party may terminate the agreement by providing written notice in the event of a material breach. Upon termination, clients are responsible for all fees incurred up to the termination date.

Changes to Terms
SMM Software Ltd reserves the right to modify these Terms and Conditions at any time. Clients will be notified of changes, and continued use of the Services indicates acceptance of the revised terms.

Contact Information
For any queries regarding these Terms and Conditions, please contact:

SMM Software Ltd
Flat-9C, Plot-27, Road no. 9, Block-E, Chandrima Model Town,
Mohammadpur, Dhaka-1207
Email: contact@smmsoftware.com.bd
Phone: +8809647375077 / +8801601177277